Privacy Policy

Last updated: July 2026
This privacy policy explains how Kat So, trading as Kat So Coaching, collects, uses, and protects your personal information when you visit katsocoaching.co.uk or get in touch with me. I am a sole trader based in the UK, and I am committed to handling your data responsibly and in line with UK GDPR and the Data Protection Act 2018.

Who is responsible for your data
Data controller: Kat So
Trading as: Kat So Coaching
Contact email: kat@katsocoaching.com
Business address: Available on request

What information I collect

I collect personal information when you:
Fill in a contact or enquiry form on my website (typically your name, email address, and any message or details you choose to share about your coaching goals)
Book a chemistry session, coaching session, or consultation with me
Email me directly
Visit my website (via cookies and analytics, see the Cookie Policy for details)

I do not collect any special category data (such as health information) unless you choose to share it with me as part of the coaching process, and I only use this to support our work together.

Why I collect it and my legal basis

Responding to your enquiry — I collect your name, email, and message content, on the basis of legitimate interest and taking steps prior to entering a contract.
Delivering coaching services — I collect your name, email, session notes, and goals discussed, on the basis of performance of a contract.
Understanding how visitors use my site — I collect analytics data (see Cookie Policy), on the basis of your consent.
Sending you information you've requested — I collect your email address, on the basis of your consent.
I do not use your data for any purpose beyond what's outlined above, and I do not sell or rent your personal information to any third party.

How long I keep your information

Enquiry form submissions that don't lead to coaching work: kept for up to 12 months, then deleted.
Client records (session notes, contracts, invoices): kept for the duration of our working relationship plus 6 years, in line with standard UK record-keeping practice for tax and professional purposes.
Analytics data: retained according to the default settings of analytics tool, e.g. Google Analytics, typically 14–26 months.

Who I share your information with

I may share limited information with:
Service providers who help me run my business (e.g. website hosting, email providers, scheduling/booking tools, analytics providers). These providers only process data on my instructions and are bound by their own data protection obligations.
Legal or regulatory bodies, if required by law.

I do not share your information with any other third party for marketing purposes.

Your rights
Under UK GDPR, you have the right to:

Ask what personal data I hold about you and request a copy
Ask me to correct inaccurate information
Ask me to delete your information ("right to be forgotten")
Object to or restrict how I use your data
Withdraw consent at any time (e.g. unsubscribe from emails)
Complain to the Information Commissioner's Office (ICO) if you're unhappy with how your data has been handled (https://ico.org.uk)

To exercise any of these rights, email me at kat@katsocoaching.com

How I protect your information
I take reasonable technical and organisational steps to protect your data, including using a secure (HTTPS) website, reputable third-party tools, and limiting access to your information to what's necessary to deliver my services.

Changes to this policy
I may update this policy from time to time. The date at the top of this page will show when it was last revised.

Contact
If you have any questions about this policy or how your data is handled, please email kat@katsocoaching.com.